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Elements and Performance Criteria

1. Identify client preferences and requirements
   • Initiate contact with the client when appropriate
   • Clarify the purpose of the planting and cultural and environmental factors of the intended planting site by gathering all relevant information from the client
   • Use botanical and common names to describe plants
2. Select plants to suit specific situations
   • Identify plants and their growth and performance characteristics that suit the specific situation using research and experiential awareness
   • Compare, assess and evaluate available plants using sound problem-solving techniques
   • Determine the best choice based on reasoned argument, appropriate evidence, sound principles and customer needs
3. Advise on plants for specific situation
   • Explain performance characteristics and particular planting, cultural and maintenance requirements to the client
   • Refer to the original supplier of the plant where necessary
   • Respond to client requests for clarification or expansion by the use of attentive listening and questioning techniques
   • Record and report recommendations

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

conduct literature and industry research, collate and analyse findings on plant species and cultivars, their characteristics and requirements

comply with legislative requirements

explain to the client work health and safety requirements or basic safety precautions relevant to the establishment and on-going maintenance of plants

document client preferences and site particulars

select plants that suit client preferences and suitability for the site

report recommendations to the client that detail the types of plants chosen and their requirements

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Knowledge Evidence

The candidate must demonstrate knowledge of:

principles and practices for recommending plants and their cultural practices

customer service and communication skills

features of plant species and cultivars

innovation and recent practices in plant selection, use and performance

plant nomenclature (family, genus, species and cultivar) for the range of plants recommended by the enterprise

practical understanding of the physiology of the range of plants supplied and recommended by the enterprise and their comparative growth and performance characteristics in response to different cultural and environmental factors

principles and practices for the establishment and maintenance of plants

soil characteristics, particularly in relation to the geographical and climatic region from which clients generally originate

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